[% META title = "Creating Custom Fields" %]

<H1>Setting up Custom Fields</H1>

<p>Custom fields are easy to set up. First, define the custom field:</p>

<img src="pics/RT-CREATE-CUSTOM-FIELD-SEVERITY.jpg" WIDTH=583 HEIGHT=493 ALT="Create customer field in RT" /> <br />

<p>Second, choose which queue(s) it applies to:</p>
<img src="pics/RT-SET-CUSTOM-FIELD-TO-QUEUE.jpg" WIDTH=583 HEIGHT=488 ALT="Assign a Custom Field to a queue" /> <br />

<p>Lastly, define the privileges so the team can see the Custom Field, and 
set the custom field.  </p>
<p> On to <a href="SetTicketDueDate.html">Setting the Due date in the ticket</a> </p>