[% META title = "Request Tracker and SLAs" %]
<p>
<a href="http://www.bestpractical.com/rt/">Request Tracker</a> (<em>RT</em>)
from Jesse 
Vincent (<a href="http://www.bestpractical.com/">Best Practical LLC</a>) and 
contributors is a solid Trouble Ticket mangement system. After a 
time you'll want to start to measure your performance on resolving issues: 
thats what Service Level Agreements (SLAs) are all about.</p>

<p>
RT is flexible enough that you can do this any way you want; here I 
am documenting what I have tried.
</p>

<ol>
<li><a href="DefiningSLA.html">Define your SLAs</a>
<li><a href="CreatingCustomFields.html">Create your Custom Field(s)</a>
<li><a href="SetTicketDueDate.html">Tell RT to set your ticket Due dates based upon your SLAs and Custom Fields</a>
<li><a href="MeasureTickets.html">Measure which tickets are resolved within their Due times</a>
</ol>